Azure Plumbing | Terms & Conditions | Plumber, Heating, Gas Safe Engineer

Last Updated/Pending Updates April 2024

Terms & Conditions

Please read the below carefully as they tell you everything you need to know in respect of Azure Heating & Plumbing. If you are uncertain as to your rights under them or you want any explanation about them, please write or telephone us at the address or telephone number given. This Website is the property of Azure Heating & Plumbing - by using this Site, you agree to these Terms & Conditions, if you do not agree, do not use the Site.

1 - Call Out/Appointment Fees and Charges:

The Company charges a minimum of 1 hour, regardless of works carried out or time spent on site. This includes work quoted on an hourly rate, or fixed price work.

If for any reason we are unable to carry out works during attendance, the minimum 1 hour fee will still be payable for our attendance, plus the cost of any additional labour time over the first hour, and any parts/materials used. Additional charges will be applied for the supply of any parts and materials as needed and these will be clearly laid out on the invoice, quote or estimate you receive.

Our standard working hours local call-out/appointment fee is £85 per hour ex parts (within 10 miles of Truro), a different rate will be given for services supplied to areas 10+ miles or more from Truro.
Prices are clearly laid out in our quotation, however in situations when a price has not and/or cannot be provided then our standard working hours charges apply which are from £85 per hour (this excludes emergencies, non-local call-outs, public holidays and out of hours call-outs during evenings, weekends).

- Local call-out/appointment is defined as any job within 10 miles of Truro (except for the Roseland), a non local call-out/appointment is defined as any job that is 10+ miles from Truro.

- Emergency call-out is defined as any job that is either attended on the same day, or subsequent day(s) thereafter. These subsequent days may be during out of hours/weekend/holiday periods (prices can vary from £120-£210 per hour).

- Out of hours is defined as any evening work after 6pm, weekends and public holidays (prices can vary from £120-£210 per hour).

- Normal working hours is defined as 9am to 6pm, Monday to Friday, regardless of any third party websites displaying otherwise (ie: Google, Social Media).

The above applies unless otherwise arranged/agreed with Azure Heating & Plumbing Limited.

- The total charge to you will consist of the cost(s) of:

Labour (the amount of time spent by the tradesperson carrying out work) including all reasonable time spent in obtaining non-stocked materials, charged in accordance with our current hourly rates. Materials/products supplied by us (not exceeding the trade purchase price of materials +20% markup). Additional labour markup reflects the time it takes to research/source products/materials from various suppliers, collect products/materials from various suppliers (incurring fuel and/or parking charges) and storing these products/materials.

2 - Payment Terms:

Call-Out Jobs: must be paid on the day of the call-out either via a PDQ card payment or bank transfer (this same day payment is indicated on the invoice).

Pre-Booked Jobs: (such as boiler servicing) must be paid in advance and/or on the day of the job (only as agreed in advance with us).

Invoices: must be paid on the day they are sent (the payment due date will always be indicated on the invoice).

Client Cancellations: If the engineer is already on his way to a client, or has arrived at the location and the job is then cancelled by the client, then full payment is still due.
Insurance Claims: we do not accept payment from insurance companies or third parties, clients must pay our invoice by the invoice date and get reimbursed thereafter by their insurance company and/or third party.

Full payment in advance is required for jobs like leak detection where time to be spent on the job is unknown/pre-investigation outcome is unknown, we ask for payment in advance of these services (the advance amount set is at the discretion of the company).

Full payment in advance is required by any clients supplying their own products, and acceptance of such jobs is at the discretion of the company.

If an appointment is booked, and then it's discovered that a clients product is not fit for purpose, items are missing or wrong items have been purchased which cannot be used during the appointment - the client is liable for this time booked at the standard hourly rate.
No liability is accepted by us for products purchased by clients which are inferior or not fit for purpose. It will be up to the client to liaise with the company they purchased the products from for a resolution.

Full payment in advance is required by clients who do not reside at the property where works will commence (tenanted properties, holiday lets, commercial properties or purchased properties not yet resided in).

Most jobs require a 50% deposit or a 100% advance payment, including quoted jobs. This is an upfront payment based on the quoted price (non-negotiable).

Deposits should be made on the same day as the invoice is received, and the job will be provisionally booked in.
But if the deposit payment is not received by the provisional job date booked, we reserve the right to not attend the job.
Deposits are non-refundable if the client decides to pull out.
Jobs over a week in duration will require staged payments due at the end of each week.
All final payments must be made the day before completion of the job and necessary documentation will be handed over once payment has been made.

Payment is to be made by either Credit or Debit card, BACS, Cheque or Postal Order to Azure Heating & Plumbing Limited, 2 Cuth Avallon, Truro, TR12JH.

You will be sent an invoice for payment before, on the day or after job completion, the date indicated on the invoice is the date the payment is due.

All prolonged jobs which have required a lot of investigation (investigative jobs) will be invoiced once the job reaches £250, this is regardless of whether the job is finished or not, if the job is not complete, a new fresh invoice will be generated for the remainder of the job.

1.1. Where prior written agreement has been arranged for Account Customers with us, full payment is due within 14 days of the completion of works and delivery of invoice.

1.2. Where any services or works provided by us is subject to snagging, the customer agrees to make payment of 95% of the total invoice amount immediately following completion of works. The customer must then provide us access without delay to allow the snagging to be finalised and completed. Payment for the remaining 5% balance will be due following completion of the snagging by us, or within 14 days of the invoice date should access not be made available – whichever is sooner.

1.3. Where the customer is represented by a third party person(s) or agent(s) (such as a managing agent, landlord, tenant or other occupier, friend, family, contractor or other representative), in the event of non-payment by the customer, the third party will be responsible for full payment unless we have agreed otherwise in writing prior to any works commencing.

1.4. We will be under no obligation to provide or issue any guarantees, certificates or other similar documents to the customer for works, unless payment has been made and received in full.

3 - Late Payments or Failure to make Payment:
Where payments are not made on the due date as per the invoice date (and below clauses), we will send overdue invoices to a debt collection agency after 7 days, this agency may use the small claims process to retrieve payments and this will include interest and fees additionally.

Late payments will be charged daily interest at a rate above the base lending rate of Santander Bank plc, until the payment in full is received by us. If you paid the deposit or final balance by debit/credit card, cheque or direct debit and payment is declined, stopped or returned by the bank for any reason, we will charge you administration costs (letters and telephone calls made to you and any other charges incurred).

Failure to make payment within specific time periods as outlined within the quotation and/or the Terms and Conditions, will instigate legal proceedings to commence.

These will be carried by a registered Legal firm and all proceedings will be governed in accordance with English Law.

4 - Acceptance of Works, Quotations, Estimates, Fixed Price Work & Attendance:

We reserve the right to refuse or decline any work at its own discretion. Where we agree to undertake works for the customer, this will be done so by authorised representatives only.
Acceptance of quotation can be made by clicking the quotation acceptance button in our Xero software generated quote, by electronic email via our Contact Us page or by letter to Azure Heating & Plumbing, 2 Cuth Avallon, Truro, TR12JH.

Any estimate/quote supplied by us is subject to withdrawal at any time before receipt of an unqualified acceptance from the customer, and shall be deemed withdrawn unless it has been accepted within 14 days from its send date.

Unless otherwise specified, all estimates/quotes provided are done on an ‘as is’ basis, and are not a fixed price quotation or firm price.

The estimate/quote will set out the likely minimum costs involved based on a visual inspection by us and/or details supplied by the customer.
The final price will be calculated based on the original estimate/quote and in accordance with our standard rate card applicable at the time of works being carried out, and may be increased above the estimated/quoted price if any additional work requirements are discovered as the property works unfold (for example: discovering a deteriorating floor which is not fit for use, and needs to be repaired/replaced). Final prices will also be increased for estimates/quotes whereby the client requested to supply their own product, but then changed their mind and asked us to instead provide products on their trade account.

In addition, we reserve the right to increase the price prior to any works being carried out, equivalent to the increase of cost to us including additional materials, labour, equipment hire and transport since the date of the provided estimate/quote (either done so in writing, email or orally), unless the final price exceeds the estimated price by more than 10%, by which the customer may cancel the contract provided it does so prior to any works commencing (including the order of materials or equipment hired).

If there are any delays in works due to unforeseen circumstances that are outside the limits of the original estimate/quote, such as discovering issues with floors/walls/pipe-works then an extras or additional Invoice will be generated for these extra works/materials which will rectify issues found and facilitate the continuation of the works. In such cases, where this happens, please allow a minimum of 2 working days off-site to cost-up all additional materials/products/parts and generate an invoice.

Any estimate/quote provided by us may be revised in the following circumstances:

4.1. If after the submission of the estimate/quote by us, the customer instructs us (whether in written or orally) to provide additional works or services not referenced or detailed within the estimate/quote.

4.2. If following the submission of the estimate/quote by us, there is an increase in the cost of materials to be supplied

4.3. If following the submission of the estimate/quote by us, it is discovered further works and services need to be carried out which had not been anticipated.

4.4. If following submission of the estimate/quote or works carried out, it is discovered that there was a manifest error when the estimate/quote was prepared.

4.3 We reserve the right to make a charge for the collection of materials, parts and equipment from any supplier, except for works where an estimate/quote has been provided beforehand. If the collection of said materials takes part whilst we are on site, the time taken for this will be treated as part of the works, and charged at the applicable rate. If any materials are ordered for subsequent collection and delivery, a charge may be made by us.

4.4. We will not be under any obligation to provide an estimate/quote to the customer. We will only be bound to estimates/quotes provided in writing to the customer, which have also been signed by an authorised representative. We will not be bound to any estimates/quotes provided orally.

4.5. The customer will reimburse us for any and all expenses incurred (including labour, materials and equipment hire) upon acceptance of an estimate/quote which is subsequently cancelled by the customer.

While every effort is made to make the allotted scheduled appointment, Azure Heating & Plumbing can not guarantee appointment times due to unforeseen circumstances or unexpected delays occurring on prior jobs, we will advise the customer of the date and time for works to be carried out.

We will always endeavour to maintain this schedule and that their operatives attend within the agreed time span.

However, we accept no liability in respect of late/non-attendance at any site, or for the late/non delivery of any equipment or materials. All times provided by the company are estimates only. Nor are we obliged to reply to every message or email received, our messages are channelled through multiple devices simultaneously, just because a message appears to be received/read does not mean it's been processed.

5 - Title in the Goods, Assessment Photos, Video or Audio:
Title in good will not pass to the client but shall be retained pending payment in full of the price. Until such time as title passes to the client, we shall have an absolute authority to re-take, sell or otherwise deal with or dispose of all or any part of the goods in which title remains vested in them.

For the purposes specified above, we or any agents or authorised representatives shall be entitled at any reasonable time during normal working hours to enter without notice onto any premises where the goods or any part of the goods are installed, stored or kept or are reasonably believed to be. We shall also be entitled to seek an injunction to prevent the client from selling, transferring or otherwise disposing of the goods.

Videos, Photos or Audio which are not commissioned by the client but are taken/recorded for assessment purposes only are not required to be given to the client at their request, all such videos/photos are automatically deleted after 30 days or upon termination of works by either the client or this.

Commissioned photos/videos/audio will only be provided to the client upon full payment for the assessment.

All recordings/photos/videos/audio are privacy and GDPR compliant with no persons or properties identifiable.

No videos/photos/audio files process biometric data (or any personal data revealing racial or ethnic origin, political opinion, religious beliefs, or health data) unless the data subject has given explicit consent, or there are special circumstances allowing the processing.

6 - Minor Defects:
In the event of any alleged minor defects the customer shall not be entitled to withhold more than 5% or £250 (whichever is greater) of the balance due. Once the company has corrected the minor defect, the withheld amount, 5% or £250 must be paid in full.

7 - Date for Works Carried Out:
If you require a particular date for the works to be carried out, we will do all that it reasonably can to meet the dates given for the installation. We also understand that there might be instances when a date for installation cannot be met by you, and as a result no party shall be liable for costs or able to cancel this agreement. In case of unforeseen circumstances, beyond reasonable control of us or you, we will contact you and agree to an alternative date.

The exception to this is pre-booked jobs where the engineer is already on his way to you, or has arrived at the location and the job is then cancelled by the customer, then full payment is liable by the customer.

We will advise the customer of the date and time for works to be carried out. We will always endeavour to ensure they maintain this schedule and that their operatives attend at the agreed time. However we accept no liability in respect of late/non-attendance at any site, or for the late/non delivery of any equipment or materials. All times provided by us are estimates only.

We will carry out the whole of the work specified in the quotation at the price quoted during normal hours, which are between 8am and 5.30pm Monday to Friday. Any variations or additions requested by you will be subject to an additional charge and if there is delay or prevention from installing by the agreed date due to delay or default on your part, we may on written notice to you add to the charges at a reasonable sum in respect of any additional costs incurred.

8 - Consents & Permissions:
You shall at your own expense obtain all necessary consents for the installation of the works, including (without installation) building regulations and planning consents, consents from neighbours and mortgages.

If you are a tenant, you may need your landlord’s permission for an installation to be carried out. The company will assume such permission has been granted and shall have no liability for any loss or damage arising from failure to obtain such permission.

You will provide reasonable access to enable installations to be completed. You will also be required to provide the necessary service utilities for installation at no charge.

9 - Gas Supply on Premises:
Your order as accepted subject to the condition that there must be an adequate gas supply to the dwelling prior to the commencement of the work. Without prejudice to our rights where such supply is not laid to enable work to commence, we may cancel the contract and shall not have any liability for any costs, loss or damage arising from such cancellation. In certain circumstances the size of the existing gas rate cannot always be determined. If a new gas line is required, this will be charged at our standard hourly rates as set out and will be in addition to the quoted price.

10 - Dangerous Waste Materials:
The prices specified in this agreement do not include the price of removing any dangerous waste materials such as asbestos found when carrying out the installation. If during the execution of the works, asbestos is encountered, we reserve the right to withdraw its installation staff immediately until the site is made safe. The cost of removing asbestos is not included within the price. However, we upon the request of the customer will provide a cost for removing asbestos and will add this fee to the total quote.

11 - Existing Plumbing/Heating Systems:
Where we need to connect new equipment to your existing plumbing or heating system, it will not accept liability for the cost of repairing or replacing parts of your existing system, which subsequently develops faults. In certain situations we may charge for visits made to your home by our engineer if your system is faulty or has developed a fault after the installation has been conducted. We will not accept liability where your central heating/plumbing system does not function properly because your water supply becomes inadequate or the water pressure becomes invariable.

Azure Heating & Plumbing accepts no responsibility for any existing installations that are present. This relates in particular but not only to any pipework, radiators and radiator valves, heating valves, valves, pumps, shower pumps, electrical controls and/or bathroom / WC services that might be affected by water pressure issues, or as a result of a conversion from a tank fed system to a sealed system or from power flushing of pipework and radiators. This change to a higher pressure rated system and power flushing can cause leaks in components that Azure Plumbing will not be liable for.

Any cost of repairs for which Azure Plumbing is not liable for will be charged in accordance with our standard charges. If your system is excessively full of magnetite and sludge, a further power flush might be required at some point later (eg. 3 years). Further power flushes will be chargeable at our standard power flush rates. Furthermore, if the buyer has requested that an existing appliance be re-installed or moved (eg. boiler), Azure Heating & Plumbing accepts no liability for any internal leaks or malfunctions of this boiler, as a direct result of this installation.

12 - Manufacturer Warranties for Boilers/Cylinders:
The warranty for a boiler and or cylinder will be covered by the manufacturers as agreed in the quotation. The warranty only applies to the boiler. It does not apply to any existing parts of the system. All other works carried out by Azure Heating & Plumbing (labour only) are guaranteed for 1 year. However, any existing components or pipework not changed are not included within this guarantee. Furthermore, all boilers need to be serviced annually to remain under warranty.

If the warranty becomes void due to the appliance not being serviced, then Azure Heating & Plumbing accepts no responsibility for this. We will contact our clients to remind them to have it serviced, but the responsibility of having it done lies with the customer.

13 - Removal of Flooring

We will take all reasonable care to carry out the installation. However, you accept that the installation including removing or destroying existing fixtures or fittings may cause damage to your decorations and fittings in your home. This provision does not exclude the company’s responsibility for damage, which is beyond which is reasonably commensurate with the installation. It is anticipated that certain areas in your home may need redecoration following completion of the central heating installation. This will be your responsibility and is not included in the price.

14 - Insurance:
All Azure Heating & Plumbing Employees and agents are insured against loss or injury through their negligence.

We shall not have any liability for any failure to perform its obligations under any quotation if it is prevented from doing so by any cause reasonably beyond its control; including without limitation; adverse weather conditions, fire, accident or war, a failure or delay attributable to any electricity, water or gas network, the act or omission of any party for whom we is not responsible.

15 - Loss or Damage:
We will not be liable under this agreement for any loss or damage caused by us or our employees or agents in circumstances where;

15.1. There is no breach or illegal duty of care owed to you by us or by any of our employees or agents.

15.2. Such loss of damage is not a reasonably foreseeable result of any such breach.

15.3. Any increase in loss or damage resulting from breach by you of any term of this contract.

15.5. We do not exclude any liability for loss of or damage to property directly resulting from our breach of the agreement, but our liability for such loss or damage shall be limited to those losses which are of a foreseeable consequence of the breach in respect of any one incident or series of incidents whether related or unrelated in any period of twenty-four months.

15.6. To complete your installation we will use our authorised employees or agents. All contractors approved by us are qualified and Gas Safe registered and chosen carefully to carry out high standards or workmanship.

16 - Guarantee:
We shall provide a free guarantee for a period of 12 months. This applies to workmanship/labour only and not to parts/materials (the warranty length for boilers will be made clear in the quotation stage) This guarantee is only valid for works that have been paid for in full.

However, the above warranty is subject to the following conditions:

16.1. The fault is not due to your existing radiators and/or pipework, valves, pumps, pressure or boiler.

16.2. The work carried out has not been properly kept, used, serviced and maintained in strict accordance with the manufacturers or our instructions and has not been modified except with our consent.

16.3. The fault is not due to accidental or wilful damage, fair wear and tear, misuse, interference with or maintenance/repair work by a third party.

16.4. The customer makes no further use of works after the defect had been or ought to have been discovered, nor uses any third party to repair.

16.5. The guarantee is in respect of faulty workmanship only. This is active from the date of completion of work, in addition to any manufacturer’s warranty/warranties.

16.6. Nothing in these conditions will reduce your statutory rights relating to faulty or mis-described goods.

16.7. Where attendance of our engineer is needed for any purpose other than a scheduled maintenance visit or for us to meet its guarantees as per above clause, a charge for such attendance will be made. This will need to be paid on the day of the engineers visit. If on attendance to your premises by our engineer it is established that the fault on the system is covered by your free guarantee and does not concern your existing system, any monies paid by you will be refunded.

16.8. Any guarantee provided by us shall be for labour only, in respect of faulty workmanship from 12 months of the date of completion. Any parts, equipment or components supplied by us may be covered by their respective manufacturer’s warranty if applicable, we do not guarantee parts or materials.

Guarantee will become null and void if the work/appliance completed/supplied by us is:

16.9. Subject to misuse or negligence.

16.10. Repaired, tampered with or modified by anyone other than our operative/representative. We accept no liability for (or guarantee suitability for) materials supplied by the customer or other third parties, and will not accept liability for any damage or faults as a result.

16.11. We are unable to guarantee any work in respect of blockages in waste and drainage systems and water pressures changes.

16.12. We are unable to guarantee any work which has been undertaken on instruction by the customer, against us/operatives advice/recommendations.

16.13. We will only guarantee work directly undertaken by us and our employee’s. Any work carried out on behalf of us by agents or sub-contractors will be guaranteed under their own respective policies.

16.14. We will not be liable or responsible for any damage or defect arising from work not fully guaranteed or where recommended work has not been carried out.

16.15. We will not guarantee work where the customer has been notified either verbally or in writing by us of any related work which requires attention.

16.16. The customer shall be solely liable for any hazardous situation in respect of Gas Safe regulations, or gas warning notice issued, unless otherwise caused by our Gas Safe Engineer.

16.17 Where we agree to carry out work or repairs on installations of inferior quality (or over 10 years old) no warranty is given in respect of such work and we accept no liability in respect of the effectiveness of such work or otherwise.

17 - The Guarantee Repair Period

We undertake to make good and repair any defect in completed work, which appears within 12 months of the complete date of the same, to the extent that such defect arises from the breach of our obligation under this contract, this guarantee applies to workmanship only and not parts/materials (repairs cannot be upheld when conditions are fall within points 16.9 to 16.17).
Any repairs under our guarantee will only apply to works which have been paid in full.

All defects must be notified to us by the customer in writing within this period, and submission of evidence of such defects, us and its insurers must be provided the opportunity to inspect the work and any alleged defect if required.

This inspection shall only apply to work carried out and completed by us that has been paid in full by the customer.

Following the inspection and it transpires the alleged defect is not the result of any work or service carried out or provided by us, we reserve the right to make a charge to the customer for the inspection visit at its standard rate.

We reserve the right to not carry out any work where the customer cannot provide sufficient evidence that the work was originally carried out by us, or where full payment has not been received for said work.

Exclusions are:

17.1. Any parts or materials supplied by us.

17.3. Any defects resulting from the misuse, wilful act or faulty workmanship by the customer or any other third party working for or under the direction of the customer.

17.4. Any structural defects, such as but not limited to subsidence and its resultant effect.

17.5. Any damage to drainage systems caused by any outside force or root penetration.

18 - Permits, Licenses, Regulations And Other Consents/Access

18.1. It is the customer’s duty to ensure suitable permission, permits, licenses and all other consents from the owner/landlord/agent/organisation, and/or planning permission if necessary is obtained prior to installation work carried out by us.

We will not be held responsible for any damage to the property (such as fixings, holes etc.) if this has not been obtained, and in the event of equipment supplied or installed requiring removing or re-positioning, extra charges will be incurred.

The customer shall provide clear access to enable us to undertake the works, and will make all the necessary arrangements with the proper persons or authorities for any traffic controls and signals required in the connection with carrying out the works.

The customer shall obtain permission for us to proceed over property belonging to neighbours or third parties if this is necessary.

The customer shall indemnify us in all aspects of claim from neighbouring/third party properties arising out of the presence of us or our employee’s/representatives.

18.2. The customer will at all times ensure the environment is safe for us and our employee’s/representatives for the purpose of carrying out the works.

18.3. Where applicable to drainage works and services, the customer shall provide us, if possible, a plan of the drain layouts. If this is not available, we reserve the right to make additional charges at the applicable rate if blockages occur in drains not covered or identified by the customer.

18.4. By instructing us to proceed with any works as agreed, it is thought by us that the customer has sought the necessary permission as set out above. The customer will be liable to us for all loss and damage whether indirect, direct or consequential which has been suffered by us as a result of the failure or delays by the customer in performing the obligations as detailed above.

19 - Safekeeping of Goods:
After delivery of any goods from us, you will be responsible for their safekeeping and you should make sure that you are adequately insured against loss or damage which may occur to those goods.

20 - Indemnity:

The customer shall indemnify the Company against any and all actions, claims, demands, suits, losses, costs, expenses and charges which the Company may suffer or incur in connection with a claim by a third party, resulting from a breach of the customers obligations, undertakings and representations and warranties in connection with this contract.

21 - Limitation of Liability:

The Company’s liability shall be limited to:

21.1. The repair or making good of any defect pursuant to and subject to paragraph 16 & 17 above.

21.2. Liability for personal injury or death resulting from negligence in the course of carrying out the companies duties

21.3. The Company will not hold any responsibility for any damage suffered to a part of any property where the damage is in whole or in part a consequence of a defect or weakness in that part of the property, or weakness in existing fixtures and fittings.

21.4. The Company will not hold responsibility or liability for damage caused whilst investigating and repairing any plumbing, gas or drainage work, including blockages. This includes but not limited to; the removal of bathroom suites, panels or furniture, tiles and tiling, floor coverings (carpet, rugs, laminate, wood, tiles etc), internal and external walls where pipework is/has to be routed and other damages as a result.

21.5. If damage to plaster and brickwork is caused it will be the customer’s responsibility to make good. We cannot accept responsibility for any damage to wallpaper, paintwork, tiles, carpet, furniture etc. Any silicone or sealant work does not carry any guarantee.

21.6. It is the responsibility of the customer to protect items of furniture, furnishings, fixtures and fittings. We will make reasonable efforts not to cause damage. It is suggested that the customer remove items that is considered to be a problem. If items remain within the working area, it is the responsibility of the customer to cover such items.

22. Defects:

Subject to paragraph 15, 16, 17 & 21 and the exclusions listed below, the Company undertakes to make good and repair any defect in completed work, which appears within six months to the day of the complete date of the same, to the extent that such defect arises from the breach of the companies obligations under this contract.

All defects must be notified to the Company by the customer in writing/email only within this period, and the Company and its insurers must be provided the opportunity to inspect the work and any alleged defect.

This inspection shall only apply to work carried out and completed by the Company that has been paid in full by the customer.

Following the inspection and it transpires the alleged defect is not the result of any work or service carried out or provided by the Company, the company reserves the right to make a charge to the customer for the inspection visit at its standard rate.

The company reserves the right to not carry out any work where the customer cannot provide sufficient evidence that the work was originally carried out by the Company, or where full payment has not been received for said work.

Exclusions are:

22.1. Any parts or materials supplied by the Company will only be provided with the manufacturers or suppliers guarantee if applicable, and are not guaranteed by the Company

22.2. Any systems or structures which have not been installed by the Company

22.3. Any defects resulting from the misuse, wilful act or faulty workmanship by the customer or any other third party working for or under the direction of the customer.

22.4. Any structural defects, such as but not limited to subsidence and its resultant effect.

22.5. Any damage to drainage systems caused by any outside force or root penetration.

All agreements are personal to the client and not transferable to without written authority from Azure Heating & Plumbing Limited. Limited.

23. Changes to this website & Usage:

This Website (to be referred to as the/this Site) is the property of Azure Heating & Plumbing Limited.

By using this Site, you agree to these Terms & Conditions, if you do not agree, do not use the Site.

We reserve the right to change, modify, add or remove portions of these Terms & Conditions, at any time. It is your responsibility to check these Terms & Conditions periodically for changes (including clearing your cache for the most up to date changes). Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these Terms of Use, Azure Heating & Plumbing Limited grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site.

You may not use any 'deep-link', 'page-scrape', 'robot', 'spider' or any other automatic device, programme, algorithm, or any similar process, to access, acquire, copy or monitor any portion of the Site or its Content, or in any way reproduce or circumvent the presentation of the Site or any Content, to obtain/attempt to obtain any materials, documents or information through any means not purposely made available through the Site.

Azure Heating & Plumbing Limited reserves the right to bar any such activity.

You may not attempt to gain unauthorised access to any portion or feature of the Site, or any other systems/networks connected to the Site, or to any of the services offered on or through the Site, by hacking, password mining or any other illegitimate means.

Azure Heating & Plumbing Limited does not promise that the Site or any Content will be error-free or uninterrupted, or that any errors will be corrected, or that your use of the site will provide specific results. This Site and its Content are delivered on an 'as-is' and 'as-available' basis.

All information on this Site is subject to change without notice.

We cannot be held responsible for any files you download from this Site, we cannot guarantee they will be free of viruses or any destructive features.

You assume total responsibility for your use of the Site and any linked Sites.

Your remedy for dissatisfaction with this Site or its content is to stop using the Site/Content.

The above disclaimer applies to any damages, liability caused by any failure of performance, service, error, omission, interruption, deletion, defect, delay in operation/works, computer virus, communication line failure, theft or destruction of or unauthorised access to, alteration of, or use, whether for breach of contract, tort, negligence or any other cause of action.

Azure Heating & Plumbing Limited reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the Site, or any portion of the Site, for any reason; (2) to modify or change the Site, or any portion of the Site, and any applicable policies or terms (3) to interrupt the operation of the Site, or any portion of the Site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

You may not use or export any Content or any copy or adaptation of such Content, or any product or service offered on the Site, in violation of any applicable laws or regulations, including without limitation United Kingdom export laws and regulations.

If any of the provisions of these Terms & Conditions are held by a court or other tribunal of competent jurisdiction to be void or unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the intent of these Terms & Conditions, so that these Terms & Conditions shall remain in full force and effect.

These Terms & Conditions constitute the entire agreement between you and Azure Heating & Plumbing Limited with regard to your use of the Site, and any and all other written or oral agreements or understandings previously existing between you and Azure Heating & Plumbing Limited with respect to such use are hereby superseded and cancelled.

24. Services & Contract with our Suppliers:

If we have a business to business contract (whether written, verbal or implied) with suppliers for services or products. If no terms and conditions have been provided to us by such suppliers, then our cancellation of the contract is therefore beholden to our terms and conditions.

If no supplier terms and conditions have been provided to us then cancellation of the contract for whatever reason shall not be liable for commission, fees or penalties.

If we make a formal complaint or grievance about any service/product received by suppliers, and this complaint/grievance is not resolved - we thereafter reserve the right to withdraw from the contract without penalty, commission or fees due (where the supplier has not provided their own terms and conditions our own terms will apply).

NOTICE OF RIGHT TO CANCEL
Following the Company’s acceptance of our order, in accordance with terms above and in conjunction with the “Cancellation of Contracts made in a Consumer's Home or Place of Work Regulations 2008 you are entitled to a 14 day cooling off period commencing from the date of the contract. You have a right to cancel the contract within this period (not if works have commenced however or if an engineer/plumber is already travelling to or has arrived at the job) and this right can be exercised by delivering, or sending (including by electronic mail) cancellation notice to Azure Heating & Plumbing Limited. Limited, 2 Cuth Avallon, Truro, TR12JH or by email on the form on our Contact Us page at any time within the 14 days starting with the day of receipt to notice in writing of the right to cancel the contract. We will permit you to cancel the contract by sending the written notice no later than 14 days after the date on which acceptance of the works took place. If you request cancellation at a later date, then unless we are in breach of contract we have the right to refuse or retain all or part of your deposit.

If the customer cancels any contract with the Company, without the companies consent, the customer agrees to indemnify the Company against any and all loss, damage, claims or actions arising as a result of such cancellation, unless otherwise agreed in writing, and is without prejudice to the company’s right to payment in accordance with Paragraph 1 and 4.

COMPLAINTS PROCEDURE

In the unlikely event the customer experiences a problem with the service provided by the company, the customer must put their complaint in writing (email or letter) to the Head Office at Azure Heating & Plumbing Ltd at their earliest opportunity. Upon receipt of this complaint, the company will endeavour to resolve the matter within seven working days (excluding the busy period between September-March, when it may take longer to resolve any issues).