Azure Heating & Plumbing ltd is a locally run business based in Truro, Cornwall. Our mission is to produce the highest standard of work. We treat all our work as if it was for our own home, which illustrates our pride in what we do. We are highly qualified, with City and Guild and NVQ Level 3 qualifications. OFTEC Qualified, Gas Safe, Water Safe and WRAS Approved. We endeavour to maintain a high level of education, to keep up to date with current technologies and practices. Myself, Mark Theaker, will always strive to give our clients the customer experience and service that you deserve. That’s why I have put my Company name to the like of Checkatrade and MyBuilder so there is no ambiguity within what the client is being quoted for and the review from previous customers. I believe there is nothing better than good, honest opinion from those we have served around Cornwall.
|About our members
Checkatrade runs strict background checks on tradespeople before they can become members. Once they join, members agree to have feedback from their customers put online for all to see. We’ve published 2,145,355 to date. See our FAQs for our process on how we publish feedback.
Members promise to meet The Checkatrade Standard.
We’re picky at MyBuilder and turn down over a third of tradesmen who apply to join. We evaluate each one to assess whether they meet our high standards, because our reputation is only as good as our tradesmen.
If you’re looking to get a job done properly, you want to find a trader you can trust to do a good job for a fair price. TrustATrader allows you to quickly find a tradesperson in your area who can be trusted to provide a high standard of work.
We want to reassure our customers that their data is not being captured by us for any direct marketing or shared with any external parties.
The data we do store safely is outlined below;
Information provided by you the customer for invoicing purposes. This is stored in our password protected accounting system, only accessible by our director and accountant. These details are not used for any other purpose other than to address the invoice to the correct recipient and to ensure the invoices are sent to the right place for prompt payment.
We are legally obliged to keep these records for the standard time frame of 7 years, after this time all records will be destroyed.
Following all work carried out by Azure Heating & Plumbing Ltd on gas boilers, we are legally obliged to keep customer data provided for 12 months after work has been signed off as Gas Safe. This is a legal requirement of Gas Safe, all safety certificates including customer details of; name, telephone number and address are stored at the home of the director in a locked safe. Following the 12 month period all records are destroyed.
If you have any questions surrounding your personal data please do not hesitate in contacting us to discuss further.
Contact & Communication
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required, has no use or if you contact us and request that your details be deleted as detailed in the General Data Protection Regulation (GDPR). Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
Under the General Data Protection Regulation, if you would like to know what personal information is stored by Azure Heating & Plumbing Ltd about you, you can send us a request in writing. If you would like a copy of the information held on you or you believe that any personal data we hold on you is incorrect, you have the ability to request to see this information, rectify it or have it deleted. Please contact us at the business address at the bottom of this policy.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Terms and Conditions – Services
(Azure Heating & Plumbing Ltd)
The price given is a true estimate of what we expect to charge you. If there are unforeseen circumstances that we could not have been aware, that will affect the price, we will provide you with an updated estimate. You have the right to accept the price or decline. Payment will be required for any work completed up to the point you cancel.
We will endeavour to complete the work within the specified time. We are only liable for delays caused by our negligence. Any work will be completed within a reasonable time.
We require payment to be made in stages which will be detailed on your estimate. The payments will reflect work/goods supplied to date, miss payments will void contracts.
We work in line with the Supply of Goods & Services Act, which states that any work or service carried out for you must be done with reasonable care and skill, within a reasonable time and for a reasonable charge (if not agreed beforehand). Any goods/parts provided should be of satisfactory quality, fit for the purpose and as described. If in the unlikely event a problem arises, we aim to resolve the issue within a reasonable time.
If you would like to change what is to be supplied, we would request that you confirm this in writing or other durable form (e.g. email). This will ensure both parties have appropriate records and can refer back to what was agreed.
If this contract is agreed in your home, you will be given information of your right to cancel within 14 days. This is in line with the Consumer Contracts (Information, Cancellation and Charges) Regulations 2013.
If you cancel this contract outside the fourteen days, we reserve the right to deduct/claim the direct costs we have incurred and lost.
We will not be liable for any damage unless caused by our negligence.